This article covers the highest-performing aftermarket service facilities in the United States in 2021 and compare it with their performance in 2019 under three segments – full-service maintenance & repair, quick oil change, and tire replacement. Derived directly from the Prestigious J.D. Power U.S. Aftermarket Service Index, this list emphasizes how the various car care centers in United States are upping their game to become the industry leaders in aftermarket service provider.

The study collected online responses from over 8000 vehicle owners between July 2020 to October 2020 and measures them on basis of 7 key factors like ease of scheduling, service advisor performance, service advisor courtesy, Comfort & cleanliness in service facility, wait time for complete service, fairness of charges, and quality of work.

Read moreBest auto repair, oil change and tire replacement shops in USA 2021

It’s a hard time for every business due to ongoing Pandemic and the automotive sector in United States is facing the same fate. Whether Car owners visit a dealership Service center or avail repair & replacement services from independent Car repair shops or Auto Care franchises, the biggest factor influencing the Customer Satisfaction index has always been: Completing the Repair/Replacement on the very First time visit.

Read moreBest Car Brands 2021 in US Customer Service

In the FY 2019-2020, there were 55,66,036 scooters and 6,36,940 mopeds sold in India, apart from the 1,12,14,640 motorcycles, from the two wheeler industry.

Motorcycle sales were twice in numbers as compared to scooters segment, but popular scooter models still gave a competitive run for money, when it’s comes to sales volume; especially by “Honda Activa”, which ranked 2^nd best-selling two wheeler across all segments, only behind “Hero Splendor” motorcycle.

Comparing the overall two-wheelers sales figure of last two Fiscal years (FY2018-19 & FY2019-20), it’s evident that Indians prefer both scooters and motorcycles, almost equally; they just have to suit their need and pocket.

Read moreTop 10 Scooty in India

In the fiscal year 2019-20, Maruti Suzuki emerged as the industry leader w.r.t sales volume in India. With 14,85,940 unit of cars sold, Maruti Suzuki remains the most popular car brand amongst Indian consumer. We will shortly look into some of its popular brands that were sold like hot cakes.

But first also look into, how its competitiors did in FY19. Hyundai was the next car manufacturer in the list with 5,10,260 unit of cars sold; while Mahindra ranked third with 2,19,660 unit of cars sold. Tata (1,52,940), Honda (1,34,740) and Toyota (1,26,700) takes 4^th, 5^th, 6^th place respectively.

Now look at the best selling cars in India for Fiscal Year 2019 in terms of unit sales. Maruti Suzuki and Hyundai dominated the top 10 places, leaving no space for other brands. These are the cars that struck the right cord and were successful living up to the expectation of Indian customer in terms of price, features and novelty.

Read moreTop 10 Cars in India

With over 18 million units sold, India, remains the largest market for two wheeler automobiles. Evaluating the country’s preference w.r.t CC-Class segmentation, then 51-125cc range segment is by far the market leader with around 70% of the total units sale, followed by the 126-250cc at around 25%.

The sales figure in the country declined from FY18 to FY19, and with around 17 % decline in motorcycle and scooters segment during FY19-20 v/s FY19-18, the situation seems bleak than ever.

Though the figures have dropped drastically from 7.6 Million units sold during FY2018-2019, Hero motocorp still leads the sales figure with around 6.2 million two wheelers sold in FY2019-2020.

Read more10 Top Selling Motorcycles in India FY 2020

India is the largest market of two wheeler in the world, especially in the CC-Class segmentation (51-125cc); which is 70 % of the overall two wheeler market.

Indian two-wheeler market that was 21.19 million in sales volume in 2019, is forecasted to expand up to approx. 25 million units by 2024. Hero MotoCorp, HMSI (Honda Motorcycle & Scooter India) and TVS were the top 3 players for the fiscal year 2019, covering almost 75 % of the two wheeler market share in India.

Read moreBest Two Wheeler In Customer Service | J D POWER INDIA 2019 Ranking

Every automobile consumer want to be aware not just about the vehicle but also about the whole process of sale and after sale services; and J.D. Power is a global leader in providing brand insights, data & analytics to costumers.

This article relay the “SSI (Sales Satisfaction Index)” information in the Mass Market; follow the following links if you are looking for information about CSI (Customer Service Index) in the Mass Market or Two Wheeler Segment. Also check out the J D Power India 2018 SSI Findings. 

Read moreBest car brand in sale satisfaction | J D POWER INDIA 2019 Rankings