Best Car Brands 2021 in U.S. Sales Satisfaction

BEST AUTOMOTIVE BRAND IN SALES SATISFACTION J.D. Power 2021 U.S. Sales Satisfaction Index Study for Premium and Mass Market Brands

Want to know which auto brand ranks highest in U.S. buyer satisfaction with dealerships? Then the 36th edition of the J.D. Power U.S. Sales Satisfaction Index (SSI), released for 2021, can provide valuable insight on the new vehicle purchase experience from the point of view of a customer.

The study is based on responses from approximately 35K new vehicle owners who purchased or leased their vehicle from March 2021 through May 2021. The key performance indicators (KPIs) of the study include inventory shortages, battery-electric vehicle charging and after-sales requirements, BEV knowledge and expertise of dealership personnel, digital retailing, etc.

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