This article covers the highest-performing aftermarket service facilities in the United States in 2021 and compare it with their performance in 2019 under three segments – full-service maintenance & repair, quick oil change, and tire replacement. Derived directly from the Prestigious J.D. Power U.S. Aftermarket Service Index, this list emphasizes how the various car care centers in United States are upping their game to become the industry leaders in aftermarket service provider.
The study collected online responses from over 8000 vehicle owners between July 2020 to October 2020 and measures them on basis of 7 key factors like ease of scheduling, service advisor performance, service advisor courtesy, Comfort & cleanliness in service facility, wait time for complete service, fairness of charges, and quality of work.
BEST CAR CARE CENTERS IN US AFTER MARKET SERVICE SATISFACTION | J.D. Power 2021 U.S. Aftermarket Service Index (ASI) Study
Let’s first see this year’s best full-service maintenance and repair facilities in U.S. and compare it with the J.D. Powers 1st edition of Aftermarket Service Index study of 2019. This year (2021), “Christian Brothers Automotive Corp.” tops the list with a score of 869 (on a 1,000-point scale). With 778 points, “Big O Tires” ranks 2nd on the list followed by “Goodyear Tire & Auto Service” with 775 points.
Comparing it with the 2019 ASI, Christian Brothers Automotive Corp. is the clear front-runner in both year but while last year it tied its 1st place with “Les Schwab Tire Centers” (both securing 823 points), this year it is way ahead of any of the immediate competitor in full-service auto repair & maintenance satisfaction.
The segment average this year was 753 Points and 6 full-service Auto maintenance & repair facilities: Christian Brothers Automotive Corp., Big O Tires, Goodyear Tire & Auto Service, NTB, Tires Plus and Firestone Complete Auto carewere able to surpass it with their exemplary auto maintenance work and repair facilities. Compared it to previous year (2019), where the segment average was 729 Points and 11 General auto maintenance facilities made the cut: Christian Brothers Automotive Corp., Les Schwab Tire Centers, Grease Monkey, Goodyear Tire & Auto Service, Valvoline Instant Oil Change, Midas, Firestone Complete Auto care, Meineke Car Care Centers, Tires Plus, Big O Tires LLC and Tire Kingdome.
|U.S. full-service Auto maintenance & repair facilities Ranking |
in Customer Satisfaction
|J.D. Power 2021 U.S. ASI (Full-service Maintenance & repair)||J.D. Power 2019 U.S. ASI |
|1st||Christian Brothers Automotive Corp. (869)||Christian Brothers Automotive Corp. (823)|
|2nd||Big O Tires (778)||Les Schwab Tire Centers (823)|
|3rd||Goodyear Tire & Auto Service (775)||Grease Monkey (782)|
|4th||NTB (760)||Goodyear Tire & Auto Service (780)|
|5th||Tires Plus (756)||Valvoline Instant Oil Change (754)|
|6th||Firestone Complete Auto care (754)||Midas (746)|
|7th||Discount Tire (746)||Firestone Complete Auto care (743)|
|8th||Meineke Car Care Centers (744)||Meineke Car Care Centers (743)|
|9th||Midas (743)||Tires Plus (739)|
|10th||Mavis Discount Tire (728)||Big O Tires (738)|
|11th||Pep Boys (716)||Tire Kingdome (732)|
|Pep Boys (722)|
|Monroe Auto Service & Tire (721)|
|Jiffy Lube International (712)|
|Mavis Discount Tire (698)|
It is important to note that this year (2021), J.D. Power released a separate ranking of Best quick oil change facilities in U.S., and that’s why you are missing some of the car care centers name in the comparative table above.
|U.S. Quick Oil Change Facilities |
Ranking in Customer Satisfaction
|J.D. Power 2021 U.S. ASI |
(Quick Oil Change)
|1st||Take 5 (810)|
|2nd||Valvoline Instant Oil Change (784)|
|3rd||Kwik Kar (775)|
|4th||Express Oil Change & Tire Engineers (763)|
|5th||Jiffy Lube (741)|
|6th||Grease Monkey (740)|
And now let’s take a look at the Best Tire Replacement facilities 2021 in the United States, and compare it with their ranking in 2019. In 2021, “Les Schwab Tire Centers” tops the list in customer satisfaction for tire replacement with a score of 820 while Discount Tire ranks second with 792 points and Costco secured a 3rd rank with 780 points. There is no change in the top 3 rankings from the J.D. Power 2019 ASI Study, where these respective Tire replacement centers secured 1st, 2nd and 3rd place with 824, 793 and 780 points.
|U.S. Tire Replacement centers Ranking in Customer Satisfaction||J.D. Power 2021 U.S. ASI (Tire Replacement)||J.D. Power 2019 U.S. ASI (Tire Replacement)|
|1st||Les Schwab Tire Centers (820)||Les Schwab Tire Centers (824)|
|2nd||Discount Tire (792)||Discount Tires (793)|
|3rd||Costco (780)||Costco Wholesale (780)|
|4th||Goodyear Tire & Auto Service (776)||Goodyear Tire & Auto Service (771)|
|5th||Firestone Complete Auto Care (770)||Sam’s Club (763)|
|6th||Tires Plus (766)||Tire Kingdom (759)|
|7th||Big O Tires (752)||Firestone Complete Auto Care (757)|
|8th||Pep Boys (740)||Big O Tires (756)|
|9th||Mavis Discount Tire (739)||Tires Plus (738)|
|10th||Jiffy Lube (723)||Pep Boys (728)|
|11th||Walmart (657)||NTB (726)|
|Mavis Discount Tire (707)|