Are you looking for Vi service center (head-office) or customer care number? Then you landed on the right page on internet, as our article provides the most up-to-date information to Vi.
You can either search for authorised Vi service centers near your locality through the Google map provided below or continue reading, to get all the service support channels provided by Vi (Vodafone-Idea) to its prepaid, postpaid and broadband customers in India.
VI Customer Support & Complaint Process
STEP1# the complaint of consumer is resolved through Vi customer care executives at the call centre and outlets. Vodafone-Idea Customers can call toll free helpline number 199 (General Information Number) for inquiries and request and 198 for any Complaint.
Customer Support Call on General Helpline Number is toll free, however on Vodafone Idea agent assistance nominal rates are applicable. Customers can also write their issues and complaints at [email protected]
STEP 2# a unique docket number is provided to the consumer for all complaints.
STEP 3# if the customer feels that the complaint is not resolved or not resolved to their satisfaction, then they can appeal to Vodafone-Idea Appellate Authority through email, fax, email, in person or call on the customer service head phone number provided below for each state and circle, within thirty days of closure of complaint.
STEP 4# Vodafone Idea Appellate authority will resolve & intimate the appellant within 39 days of receipt of the appeal.
Whatsapp Support: 9654297000
Customer Service Email: [email protected]
Delhi – NCR
| Toll Free Number | Call 199 or 9891012345 |
| Helpline Number | Call 198 or 8744000198 |
| Address | Vodafone Idea Limited, 2nd Floor, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044 |
| [email protected] | |
| Service Head | 01171032211 |
| Fax | 01126940154 |
Gujarat
| Toll Free | Call 199 or 9824012345 |
| Helpline | Call 198 or 9824000198 |
| Address | Vodafone Idea Limited, Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015 |
| Email Id | [email protected] |
| Service Head | 7567860602 |
| Fax | 9825025989 |
Uttar Pradesh East
| Toll Free | Call 199 or 9889012345 |
| Helpline Number | Call 198 or 8576000198 |
| Head Office UP (E) Address | Vodafone Idea Limited, Plot No. TC/G-1/1, Shalimar Titanium,Vibhuti Khand, Gomti Nagar,Lucknow 226010 |
| Service Head (Email) | [email protected] |
| Service Head Phone | 9721980180 |
| Fax | +91 522 2723974 |
Uttar Pradesh West
| Toll Free Number | Call 199 or 9837012345 |
| Helpline | Call 198 or 8941000198 |
| Head Office UP (W) Address | Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044 |
| Email (Service Head) | [email protected] |
| Phone (Service Head) | 9719143245 |
| Fax | 011-71718001 |
Andhra Pradesh
| Toll Free | Call 199 or 9848012345 |
| Helpline Number | Call 198 or 9848009198 |
| Head Office Address | Vodafone Idea Limited, 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016 |
| Email Id | [email protected] |
| Service Head | 9948002240 |
| Fax | 040-27764700 |
Assam
| Customer Care | Call 199 or 9085012345 |
| Helpline | Call 198 or 9085000198 |
| Head Office Addres | Vodafone Idea Limited, RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| Service Head – Email Id | [email protected] |
| Phone | 9706024365 |
| Fax | 9706197061 |
Bihar & Jharkhand
| Toll Free Number | Call 199 or 9708012345 |
| Customer Compaints | Call 198 or 9708000198 |
| Head Office | Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014 |
| Email Id | [email protected] |
| Service Head (Phone) | 9709018279 |
| Fax | 0612-2540352 |
Haryana
| Toll Free | Call 199 or 9812012345 |
| Customer Complaint | Call 198 or 8684000198 |
| Head Office | Vodafone Idea Limited, Sarita Vihar – A19, Ground Floor ,Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044 |
| Email Id | [email protected] |
| Service Head | 9813090003 |
| Fax | 0184 2207410 |
Himachal Pradesh
| Toll Free | Call 199 or 9882012345 |
| Customer Complaint | Call 198 or 9882900198 |
| Head Office | Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002 |
| Support Email | [email protected] |
| Service Head (Phone) | 9736397363 |
| Fax | 0172-2236347 |
Jammu & Kashmir
| Customer Care | Call 199 or 9086012345 |
| Helpline | Call 198 or 9086046198 |
| Head Office – Address | Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010 |
| [email protected] | |
| Customer Service Head | 9796097979 |
| Fax | 0172-2236347 |
Karnataka
| Customer Care | Call 199 or 9844012345 |
| Customer Complaitn | Call 198 or 9844000198 |
| Head Office | Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout,Bangalore-560071 |
| Email Id | [email protected] |
| Phone (Service Head) | 8071712000 |
| Fax | 080 7171 1010 |
Kerala
| Toll Free | Call 199 or 9847012345 |
| Complaint Helpline | Call 198 or 9947000198 |
| Head Office | Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019 |
| Email Id | [email protected] |
| Phone | 9946123456 |
| Fax | 04842803121 |
Kolkata
| Customer Care | Call 199 or 9088012345 |
| Helpline Number | Call 198 or 9088100198 |
| Address | Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Email Id | [email protected] |
| Service Head | 9088118992 |
| Fax | 9830098241 |
Madhya Pradesh
| Toll Free Number | Call 199 or 9826012345 |
| Helpline | Call 198 or 9826000198 |
| Address | Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore – MP – 452010 |
| Email Id | [email protected] |
| Customer Service Head | 9713377766 |
| Fax | 0731-2551304 |
Maharashtra
| Customer Care Number | Call 199 or 9822012345 |
| Helpline | Call 198 or 9822000198 |
| Head Office (Address) | Vodafone Idea Limited, The Metropolitan, F.P.No.27, Survey No.21, Wakdewadi, Old Mumbai Pune Highway, Shivajinagar, Pune– 411 003 |
| Email Id | [email protected] |
| Service Head | 020-71718181 |
| Fax | 011-71716666 |
North East
| Toll Free Number | Call 199 or 9089012345 |
| Helpline | Call 198 or 9089000198 |
| Address | Vodafone Idea Limited, Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003 |
| Email Id | [email protected] |
| Customer Service Head | 9774024365 |
| Fax | 9774197741 |
Mumbai
| Customer Care Number | Call 199 or 9702012345 |
| Helpline | Call 198 or 9702000198 |
| Address | Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059 |
| Email Id | [email protected] |
| Service Head | 9820015713 |
| Fax | 022 71713888 |
Orissa
| Toll Free Number | Call 199 or 9090012345 |
| Helpline | Call 198 or 9090000198 |
| Address (Head Office) | Vodafone Idea Limited, Unit – 41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar – 751024, Odisha |
| Support Email | [email protected] |
| Service Head | 9090010078 |
| Fax | +91 674 7171767 |
Punjab
| Toll Free | Call 199 or 9814012345 |
| Helpline | Call 198 or 9781500198 |
| Head Office | Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055 |
| Email Id | [email protected] |
| Customer Service Head | 9888012346 |
| Fax | 0172-2236347 |
Rajasthan
| Toll Free Number | Call 199 or 9887012345 |
| 24/7 Helpline | Call 198 or 9887010198 |
| Address | Vodafone Idea Limited, 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur – 302017, Rajasthan, India |
| Email Id (Service Head) | [email protected] |
| Phone | 9828996200 |
| Fax | 01417171999 |
West Bengal
| Customer Care | Call 199 or 9093012345 |
| Helpline Number | Call 198 or 9093100198 |
| Address (Head Office) | Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| [email protected] | |
| Service Head | 9093118992 |
| Fax | 9732097666 |
Tamil Nadu
| Toll Free | Call 199 or 9092012345 |
| Complaint Helpline | Call 198 or 9092000198 |
| Address | Vodafone Idea Limited, Tower 1, 9th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai – 600028 |
| Email Id | [email protected] |
| Service Head (Contact) | 9962099625 |
| Fax | 9884012345 |
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