We have listed all 9 StarHub outlets located in Singapore with their address, phone number, operating hours, and average waiting time for customers. From the replacement and upgrade of your SIM card to any issues related to your StarHub TV and broadband internet connection, they can be resolved at most of these authorised shops.
List of Starhub Outlets in Singapore
Plaza Singapura
Address: 68 Orchard Road, #01-36, Singapore 238839
- Contact Number: +6568201633
- Opening Hours: Mon-Sun: 10:30 AM – 9:00 PM
- Average Wait Time in Queue: 45 Minutes
- Services: Replacement of SIM card, Termination of StarHub TV, Transfer of ownership (for Mobile subscribers), Full Mobile Number Portability
- Website: www.starhub.com
This Outlet is located on level 1 floor of Plaza Singapura Mall, located along Singapore’s main shopping street, Orchard Road. Though the Mall remains open every day from 10:00 am to 10:00 pm, Starhub customers can avail of services at this store from 10:30 am to 9:00 pm only.
The StarHub Shop in Plaza Singapura is quite a popular destination for the Telco’s Mobile, Pay TV, and Broadband customers and remains especially crowded on weekends and rush hours. The average wait time in service queues is usually 45 Minutes but recently due to overwhelming response to various lucrative promotions and reward deals, customers have to experience longer than average waiting time (Up to 2 Hours).
#TIP: One of the time-saving tips to experience hassle-free customer service at this branch is to opt for a StarHub platinum membership. There is a separate platinum queue, which is quite short in comparison & the wait time literally cuts down to 15-20 Minutes.
How to reach StarHub Plaza Singapura?
To reach this Starhub store in Plaza Singapura, the nearest MRT Staton is Dhoby Ghaut MRT Station, directly linked to Basement 2 of the Mall. After you enter the Mall, walk past Starbucks, Tim Ho Wan and Daniel Wellington shops and it’s the last store on the left, adjacent to “The Body Shop” cosmetic store.
Changi Airport
Address: Changi Airport Terminal 3, #B2-52/53/54, Singapore 819663
- Contact Number: +6568201633
- Opening Hours: Mon-Sun: 11:00 AM – 9:00 PM
- Average Wait Time in Queue: 10 Minutes
This full-fledged StarHub shop is located at Terminal 3 Basement 2 of Changi Airport. It is situated just adjacent to “Eu Yan Sang Retail Store” & “Unity Pharmacy Store”. Schedule an online appointment and pick up a ride to the nearest MRT Station: Changi Airport (CG2). You can park your vehicle at the nearest car park which is “Terminal 3 – Car Park 3A” and book a parking reservation by calling Hotline Number: +65 9336 2249
This authorised Branch provides replacement of sim cards for non-sales-related transactions only and the average wait-tie you can expect at this location is just 10-15 Minutes. For promotional offers, attractive prizes, and gaming stations; there are two StarHub Booths, conveniently located at level 1 of terminal 1 & terminal 3, just beyond the baggage collection belts.
#Directions: StarHub Booth in the arrival hall of Terminal 1 of Changi Airport can be easily spotted between “Big Bus Tours” and “Changi Recommends” and is nearby the “T1 Car park access.” The other Booth in the arrival hall of Terminal 3 of Changi Airport is situated just adjacent to “AVIS/Budget Car Rental Shop.”
Parkway Parade
Address: 80 Marine Parade Road, #B1-30/31/32, Singapore 449269
- Phone Number: +6568201633
- Opening Hours: Mon-Sun: 11:00 AM – 9:00 PM
This one-stop Starhub shop is located in Parkway Parade shopping center in Marine Parade, Singapore, and offers complete services for your cable TV, StarHub broadband, and mobile needs. The shop is situated on Level B of Parkway Parade and can be spotted opposite “Yong How Time” watch store, adjacent to “Swensen’s” restaurant.
Customers can browse through various StarHub Mobile plans and services at this store as well as all the latest smartphones making buzz amongst the Singaporean consumers. Currently, “Paya Lebar MRT” is the nearest MRT Station to this authorized Branch but after its proposed 2024 opening, “Marine Parade MRT station (TE26)”, just 1 Km away will be the route to take.
Though there are 14 customer counters at this shop, it usually attracts a lot of Starhub consumers from East Singapore, therefore it may be a while for any sales or service executive handles your case. The average wait time at this StarHub shop varies between 25 Min on weekdays to 1 Hour on a weekend. To cut on the wait time it’s advisable to make an e-Appointment through their official app, preferably on any Weekday.
Tampines Central
Address: 4 Tampines Central 5, #02-27/28, Singapore 529510
- Contact Number: +6567827482
- Hours: Mon-Sun: 11:00 AM – 9:00 PM
- Average Wait Time in Queue: 10 Minutes
- Services: StarHub Prepaid de-registration, Replacement of SIM card, Termination of StarHub TV, Transfer of ownership (for Mobile subscribers), Full Mobile Number Portability
This is the only StarHub shop which is located in Tampines Central on the 2nd floor and the nearest bus station to reach there is Tampines Stn/Int whose Stop ID is 76141. It has a Google rating of 4.1 stars and the nearby restaurants are Din Fai Fung, Fish & Co. Tampines 1 & Haidilao Hot Pot.
Causeway Point
Address: 1 Woodlands Square, #03-07/08/09/10, Singapore 738099
- Phone: +6568201633
- Opening Hours: Mon-Sun: 11:00 AM – 9:00 PM (Daily)
- Average Wait Time in Queue: 10 Minutes
- Services: StarHub Prepaid de-registration, Replacement/upgrade of SIM card
The Starhub telecommunication shop is located on the 3rd floor in Causeway point. The nearest bus station to reach this store at Causeway Point in Woodlands Int whose Stop ID is 46008. If there is a long queue, you can spend your time at the popular nearby restaurants which are Hot Tomato, Aburi -EN, and Texas Chicken.
NEX
Address: 23 Serangoon Central, #B1-66/67/68, Singapore 556083
- Hours: Mon-Sun: 11:00 AM – 9:00 PM (Daily)
- Average Wait Time in Queue: 10 Minutes
- Services: StarHub Prepaid de-registration, Replacement of SIM card, Termination of StarHub TV, Transfer of ownership (for Mobile subscribers), Full Mobile Number Portability
The Starhub shop at NEX is located on the B1 floor and the nearest bus station to reach NEX is S’Goon Stn whose Stop ID is 62131. Also if you want to have a look at other closest mobile stores nearest to this location, you can check out the two cell phone shops Huawei Concept Store and Mobile Life.
Waterway Point
Address: 83 Punggol Central, #B1-27, Singapore 828761
- Phone Number: +6568201633
- Opening Hours: Mon-Sun: 11:00 AM – 9:00 PM (Daily)
- Average Wait Time in Queue: 10 Minutes
- Services: StarHub Prepaid de-registration, Replacement/upgrade of SIM card
Starhub store at Waterway Point can be found on the 1st floor and the nearest bus station is Punggol Stn whose Stop ID is 65251.
Jurong Point
Address: 63 Jurong West Central 3, #B1-12, Singapore 648331
- Opening Hours: Mon-Sun: 11:00 AM – 9:00 PM (Daily)
- Average Wait Time in Queue: 10 Minutes
- Services: StarHub Prepaid de-registration, Replacement of SIM card, Termination of StarHub TV, Transfer of ownership (for Mobile subscribers), Full Mobile Number Portability
Starhub store at Jurong Point, Singapore has a google rating of 4 stars and can be located on the B1 floor.
Directions: The nearest bus station to Starhub, Jurong Point is Boon Lay whose stop ID is 22009.
Westgate
Address: 3 Gateway Drive, #03-28, Singapore 608532
- Contact Number: +6568201630
- Opening Hours: Mon-Sun: 11:00 AM – 9:00 PM (Daily)
- Average Wait Time in Queue: 10 Minutes
- Services: StarHub Prepaid de-registration, Replacement of Sim, Sim card upgrade
Location: Starhub mobile shop at gateway drive can be located at Westgate mall and the nearest bus station to reach westgate is J Gateway whose stop ID is 28061.
