Looking for StarHub Hotline numbers in Singapore? Find all Starhub customer service numbers and Starhub business hotline numbers for a quick resolution of any technical difficulties or immediate support you need.
You may be Starhub mobile subscriber looking to resolve your billing or reward issues or a Broadband subscriber looking for technical support for your Starhub Internet down issue. Whatever the need, the friendly support staff and customer executives are there to help you.
Find all Starhub contact numbers, Starhub email support, phone numbers of various other Starhub service channels, and mobile shortcuts for a quick and prompt customer service experience. But before that let’s take a quick look at Starhub’s recent performance in customer support.
There are many things Starhub can boast about, from being the first in Singapore for widest nationwide 5G Coverage to Singapore’s first shared active radio network; but the real jewel in the crown is the achievement it garnered over the years in customer service.
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In 2020, Starhub’s exemplary customer service have been recognized by many prestigious awards like:
1. STARHUB in 2020 Asia Pacific Stevie Awards
- Gold: Award for innovation in customer service Management, Planning & Practice (Telecom)
- Bronze: Award for the innovative use of technology in Customer service (Telecom)
2. STARHUB in Customer Contact Week Asia Excellence Award 2020
- Gold: Best Customer Service
3. STARHUB in 2020 Customer Experience Asia Excellence Awards
- Silver: Best Contact Centre 2020
- Bronze: Best Customer Experience 2020
4. STARHUB in Expat Living Reader’s Choice Awards 2020
- Silver: Best Internet Service Provider (Services Category)
5. STARHUB in HWM+HardwareZone.com Tech Awards 2020
- Winner: Best Pay TV Service Provider (Singapore)
- Runner-up: Best Telco, Best Video Streaming Service Provider and Best Fibre Broadband Service Provider in Singapore
6. STARHUB in NXT Awards 2019
- Runner-up: Best Telco of the year
7. STARHUB in 2020 Stevie Awards for Sales & Customer Service
- Gold: Contact Centre of the year (All Industries)
- Silver: Award for Innovation in Customer Service (Telecom)
- Silver: Customer Service Department of the year (Telecom)
- Silver: Front-Line Customer Service team of the year (Technology)
For the future, Starhub’s customer experience executive mentioned that they are working on three core areas: Improving their NPS (Net Promoter Score), Zero-Touch customer experience using Chatbots, and Hyper-personalised customer service.
STARHUB HOTLINE NUMBER
StarHub General Service Hotline Number: Call Starhub on 1633 or +65 6820 1633 from overseas. This Hotline Number is Available 24 hours on all days a week. Roaming call rates to StarHub Customer Service Hotline +6568201633 from a StarHub post-paid mobile line will be capped at $2 per call for all overseas destinations.
StarHub Prepaid Mobile Hotline Number: Call StarHub on toll-free number 9850 0000 or or +65 9850 0000 from overseas. This Hotline Number is Available 24 Hours on all days a week.
StarHub Billing Hotline Number: Call Starhub on 1637 or +65 6820 1637 from overseas. This Hotline Number is available from 8:00 am – 9:00 pm on all days a week.
Starhub Sales Hotline Number: Call Starhub on 1630 or +65 6820 1630 from overseas. This Hotline Number is available from 8:00 am – 9:00 pm on all days a week.
Starhub Public Hotline: Call Starhub on +65 6873 2828
StarHub Hub Troopers Tech Support Email: [email protected]
StarHub VIP Hub Troopers Hotline Number: Call 1800 822 6868 or 6822 6868 from Overseas
To Register Singtel fixed/mobile and/or M1 mobile line with StarHub IDD services: call 1800-CALL-IDD (1800-225-5433)
STARHUB SMART SUPPORT:
Customers can now sign-up to “StarHub Smart Support” and enjoy free delivery to any location in Singapore, swap, and replacement at their doorsteps or overseas plus a dedicated Starhub smart technical support to help with setting up your phone, including backup, data transfer, etc.
StarHub Smart Support Hotline: Call StarHub Smart Support on toll-free number 800 852 6030 or +65 6822 2255 from overseas. Tech support at this hotline number provides services between 9:00 am to 6:00 pm every day.
STARHUB BUSINESS HOTLINE
StarHub Business Hotline Number: Call Starhub Business on 1631 or +65 6820 1631 from overseas. The Hotline service opens 8.30 am – 6:00 pm from Monday to Satureday, excluding Public Holidays
StarHub Business Helpdesk Email: [email protected]
StarHub Business Sales Hotline Number: Call Starhub Business on 1800 888 8888 from Monday to Friday between 9:00 am – 6:00 pm, excluding Public Holidays
StarHub Business Sales Email Support: [email protected]
StarHub Business Online Store/ Business Mobile Sales Enquiries: [email protected]
StarHub Business Technical Support: [email protected]
StarHub Business Online Store Delivery Enquiries: [email protected]
STARHUB CUSTOMER SERVICE CONTACT
Starhub’s exclusive partners in north Singapore, east Singapore, northeast Singapore, and central Singapore only provide the replacement of sim cards for non-sales-related transactions. You can contact these centers on the following contact numbers:
- Starhub Exclusice Partner – Esmart Hillion Mall: Call 6332 0800 from 11:00 am to 9:00 pm any day
- Starhub Exclusive Partner – ESmart Compass One: Call 6787 0800 from from 11:00 am to 9:00 pm any day
- Starhub Exclusive Partner – ESmart Junction 8: Call 6358 0800 from from 11:00 am to 9:00 pm any day
- Starhub Exclusive Partner – ESmart Toa Payoh HDB Hub: Call 6883 0800 from from 11:00 am to 9:00 pm any day
- Starhub Exclusive Partner – ESmart Funan Mall: Call 6909 2288 from from 11:00 am to 9:00 pm any day
- Starhub Exclusive Partner – Planet Telecoms Bedok Mall: Call 6844 9310 from 11:00 am to 9:00 pm any day
- Starhub Exclusive Partner – Planet Telecoms Changi City Point: Call 6443 1373 from 11:00 am to 9:00 pm any day
STARHUB REDEMPTION CENTRES HOTLINE
You can schedule an online Walk-in appointment for redeeming your Starhub awards by calling the following Starhub redemption center’s Hotline numbers or Starhub email support.
1. ORO Redemption Centre Sim Lim Square Hotline: Call 87829380 (Mon to Fri, 10am to 5pm), WhatsApp on the same number or send Email on [email protected]
2. Mojito Redemption Centre Hotline: Call 6534 8095 (12:00 pm – 8:00 pm daily) or send Email to [email protected]
STARHUB CUSTOMER CARE
StarHub Call Divert Shortcuts: To redirect incoming calls to a secondary number
- To Activate: Press *Call Divert Code* Transferred no.# SEND
- To Deactivate: Press ## Call Divert Code # SEND
| All Calls | 21 |
| Busy | 67 |
| No Reply | 61 |
| Unreachable | 62 |
StarHub Call Barring Shortcuts: To stop receiving incoming calls or preventing you to make outgoing call
- To Activate: Press *Call Barring Code* Password # SEND
- To Deactivate: Deactivate One Call Barring Feature – Press #Call Barring Code* Password # SEND and to Deactivate All Call Barring Feature – Press #330* Password # SEND
| All Outgoing Calls | 33 |
| All Incoming Calls | 35 |
| All Outgoing IDD Calls | 331 |
| All Outgoing IDD Calls except Singapore when roaming | 332 |
| All Incoming calls when roaming | 351 |
StarHub Shortcuts for Checking Balance:
- StarHub Main Balance Check: *123*1*1#
- StarHub Happy Plans Balance Check: *123*1*2#
- StarHub Data Plans Balance Check: *123*1*3#
StarHub Shortcuts to activate service:
- StarHub Prepaid Data Plans Selection: Dial *123*3*1*1#
- StarHub Prepaid 7-Day 1GB Data Plan Activation: Dial *123*3*1*1*3#
- StarHub Prepaid 30-Day 600MB Data Plan Activation: Dial *123*3*1*1*4#
- StarHub Prepaid 30-Day 1.2GB Data Plan Activation: Dial *123*3*1*1*5#
- StarHub WeChat Daily or 30-Day Plan Activation: Dial *123*3*1*2#
- StarHub BlackBerry Plans Activation: Dial *123*3*1*3#
- StarHub LINE Daily or 30-Day Plan Activation: Dial *123*3*3*1#
- StarHub Happy 016 Plan Activation: Dial *123*3*2*2#
StarHub Shortcuts for Language Change in Prepaid Mobiles:
- StarHub Change Language to English: Dial *123*7*1#
- StarHub Change Language to Chinese: Dial *123*7*2#
- StarHub Change Language to Bahasa Indonesia: Dial *123*7*3#
- StarHub Change Language to Tamil: Dial *123*7*4#
- StarHub Change Language to Bengali: Dial *123*7*5#