StarHub Hotline Customer Service Number and Email Address

Find all Starhub customer service numbers and business hotline numbers in Singapore for a quick resolution of any technical difficulties or immediate support you need.

You may be a Starhub mobile subscriber looking to resolve your billing or reward issues or a broadband subscriber looking for technical support for internet issues. Whatever the need, their friendly support staff is there to help you.

Along with their exclusive hotline number, we have also listed their support emails, service channel numbers, and mobile shortcuts for a quick resolution of minor issues. But before that, let’s take a quick look at Starhub’s recent performance in customer support.

There are many things Starhub can boast about, from being the first in Singapore for the widest nationwide 5G coverage to the first shared active radio network, but the real jewel in the crown is the achievement it has garnered over the years in customer service. The telecom giants have won many awards in the past, like the Asia Pacific Stevie Awards, the Asia Excellence Award, the NXT Award, and many more, because of their excellent customer service.

StarHub Hotline Numbers

  • General Service Hotline Number: Call on 1633 locally or +65 6820 1633 from overseas. This Number is Available 24 hours on all days a week. Roaming call rates to Customer Service number: +6568201633 from a post-paid mobile line will be capped at $2 per call for all overseas destinations.
  • Prepaid Mobile Hotline Number: Call toll-free number 9850 0000 or or +65 9850 0000 from overseas. This Number is Available 24 Hours on all days a week.
  • Billing Hotline Number: Call 1637 locally or +65 6820 1637 from overseas. This Number is available from 8:00 am – 9:00 pm on all days a week.
  • Sales Hotline Number: Call 1630 locally or +65 6820 1630 from overseas. (8:00 am – 9:00 pm) Monday to Sunday
  • For Public: +65 6873 2828
  • Hub Troopers Tech Support Email: [email protected]
  • VIP Hub Troopers Hotline Number: Call 1800 822 6868 or 6822 6868 from Overseas
Find More: Singtel Hotline Numbers

StarHub Smart Support

Customers can now sign-up to “StarHub’s Smart Support” and enjoy free delivery to any location in Singapore, swap, and replacement at their doorsteps or overseas plus a dedicated technical support to help with setting up your phone, including backup, data transfer, etc.

Smart Support Hotline: Call toll-free number 800 852 6030 locally or +65 6822 2255 from overseas. Mon-Sun- 9:00 am to 6:00 pm

StarHub Business Hotline

Business Number: Call 1631 locally or +65 6820 1631 from overseas. 8.30 am – 6:00 pm from Monday to Satureday, excluding Public Holidays

Helpdesk Email: [email protected]

Sales Hotline Number: Call Starhub Business on 1800 888 8888 from Monday to Friday between 9:00 am – 6:00 pm, excluding Public Holidays

Sales Email Support: [email protected]

Business Enquiries: [email protected]

Technical Support: [email protected]

Delivery Enquiries: [email protected]

StarHub Customer Service Contacts

Starhub’s exclusive partners from regions of Singapore [east, north east, central), only provide the replacement of sim cards for non-sales-related transactions. You can contact these centers on the following contact numbers:

  1. Esmart Hillion Mall: Call 6332 0800 from 11:00 am to 9:00 pm any day
  2. ESmart Compass One: Call 6787 0800 from from 11:00 am to 9:00 pm any day
  3. ESmart Junction 8: Call 6358 0800 from from 11:00 am to 9:00 pm any day
  4. ESmart Toa Payoh HDB Hub: Call 6883 0800 from from 11:00 am to 9:00 pm any day
  5. ESmart Funan Mall: Call 6909 2288 from from 11:00 am to 9:00 pm any day
  6. Planet Telecoms Bedok Mall: Call 6844 9310 from 11:00 am to 9:00 pm any day
  7. Planet Telecoms Changi City Point: Call 6443 1373 from 11:00 am to 9:00 pm any day

StarHub Redemption Centres

You can schedule an online Walk-in appointment for redeeming your Starhub awards by calling the following redemption centres:

1. ORO Redemption Centre Sim Lim Square Hotline: Call 87829380 (Mon to Fri, 10am to 5pm), WhatsApp on the same number or send Email on [email protected]

2. Mojito Redemption Centre Hotline: Call 6534 8095 (12:00 pm – 8:00 pm daily) or send Email to [email protected]

StarHub Customer Care Numbers

Call Divert Shortcuts: To redirect incoming calls to a secondary number

  • To Activate: Press *Call Divert Code* Transferred no.# SEND
  • To Deactivate: Press ## Call Divert Code # SEND
All Calls     21
Busy     67
No Reply     61
Unreachable     62

Call Barring Shortcuts: To stop receiving incoming calls or preventing you to make outgoing call

  • To Activate: Press *Call Barring Code* Password # SEND
  • To Deactivate: Deactivate One Call Barring Feature – Press #Call Barring Code* Password # SEND and to Deactivate All Call Barring Feature – Press  #330* Password # SEND
All Outgoing Calls     33
All Incoming Calls     35
All Outgoing IDD Calls    331
All Outgoing IDD Calls except Singapore when roaming    332
All Incoming calls when roaming    351

Shortcuts for Checking Balance:

  • Main Balance Check: *123*1*1#
  • Happy Plans Balance Check: *123*1*2#
  • Data Plans Balance Check: *123*1*3#

Shortcuts to activate service:

  • Prepaid Data Plans Selection: Dial *123*3*1*1#
  • Prepaid 7-Day 1GB Data Plan Activation: Dial *123*3*1*1*3#
  • Prepaid 30-Day 600MB Data Plan Activation: Dial *123*3*1*1*4#
  • Prepaid 30-Day 1.2GB Data Plan Activation: Dial *123*3*1*1*5#
  • WeChat Daily or 30-Day Plan Activation: Dial *123*3*1*2#
  • BlackBerry Plans Activation: Dial *123*3*1*3#
  • LINE Daily or 30-Day Plan Activation: Dial *123*3*3*1#
  • Happy 016 Plan Activation: Dial *123*3*2*2#

Shortcuts for Language Change in Prepaid Mobiles:

  • Change Language to English: Dial *123*7*1#
  • Change Language to Chinese: Dial *123*7*2#
  • Change Language to Bahasa Indonesia: Dial *123*7*3#
  • Change Language to Tamil: Dial *123*7*4#
  • Change Language to Bengali: Dial *123*7*5#

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