Singtel Hotline, Customer Service Number, Support Email & Shop Locations

Looking for customer care support for Singtel? Or perhaps you wish to visit the nearest Singtel service center in Singapore? Whatever the need, we’ve got you all covered. Find the shop address, Singtel phone numbers, Singtel complaint/feedback email support, Singtel Hotline Technical support contact and google map directions for the largest mobile network operator in Singapore.

With a network of Singtel replacement centers, Singtel 24/7 Self-serve Kiosks, Singtel Shops, Equipment service centers and Singtel exclusive retailers all over the country, the telecommunication giant has gained around half of the broadband market, over 80% of the Homeline Consumer market, around 50% of the mobile market in Singapore. Simultaneously, to back its amazing consumer services the company has established amazing after-sale service support for the customers in the “Lion City.”

Singtel Customer Care Numbers:

If you are are issues like Unable to connect to the internet, slow internet speed, problem in connecting Singtel router to Singtel mobile network or WIFI issues with your Singtel Broadband; or issues like screen freeze & pixelation on Singtel TV and other problems with your Singtel Home digital line and Mobile call the following Customer care numbers for quick and prompt service support.

Singtel Number for Postpaid, Broadband, TV & Homeline Consumer

Whatsapp Number	+65 9018 1688
Customer Care	1688
Customer Care (Overseas)	+65 6235 1688
Hours	8:30 AM – 8:30 PM all 7 days
Technical Support Hours	24/7

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For Prepaid Card & HI! Card

• Customer Care Number: 1800 482 2800
• For Overseas Customers: +65 6482 2800
• For New Sim Card Activation: 6220 1011
• Billing Support Number: 1800 738 3330
• HQ Number: +65 6838 3388
• Email: [email protected] (Singtel Media)

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Singtel Contacts (For bills, services, non-sales and post-sales enquiries)

Email	[email protected]
Contact Number	1606 (Singapore), +65 6221 1606 (Overseas)
Call Center Hours	Mon – Fri: 0800 – 1800hrs, Sat 0800 – 1400hrs, Sun & Public Holidays: Closed
Hours (Overseas)	24 hrs
Technical Support	[email protected]
Email (Business eShop Enquiries)	[email protected]
Email (Satellite Service)	[email protected]
Contact Number (Satellite Service)	1800 788 0022 (Singapore), +65 6788 0022 (Overseas)
Email (Corporate Service Desk)	[email protected]
Hotline Number (Business Sales)	1800 763 1111
Hours	Mon – Fri: 0830 – 1730hrs

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Singtel Service Center Locations in Singapore

Home Equipment Replacement Centres:

To replace your damaged/faulty Singtel equipment like Set Top Box (STB), TV Remote Control, Optical Network Terminal (ONT), Router, Optical Network Router (ONR) etc. Visit any of the following 6 service centers.

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Orchard Central

Address: +Serv @ Orchard Central, 181 Orchard Road, #04-08A, Orchard Central, Singapore 238896

• Contact Number: +65 63039288
• Email Support: [email protected]
• Opening Hours: Mon-Sun: 12PM – 8PM Including Public Holidays (But the opening hours on Christmas Eve, New Year’s Eve & Chinese New Year Eve changes to : 12 PM – 4 PM, While the service center remains closed on 1^st & 2^nd day of Chinese New Year)
• Nearest MRT station: Somerset MRT
• NOTE: This is also a Singtel Self-Collection Centre to Redeem and collect your Singtel equipments like Optical Network Router (ONR), WiFi Router, WiFi Mesh, Singtel TV Set Top Box (STB), Smart LiveCam and Premiums / Accessories.

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Zervex Building

Address: +Serv @ Ubi, 8 Ubi Road 2, #08-20, Zervex Building, Singapore 408538

• Contact Number: +65 62953998
• Email Support: [email protected]
• Opening Hours: Mon-Fri: 9 AM – 5 PM (This Singtel service center remains closed on every Saturday, Sunday, Public Holidays & Chinese New Year Eve, While it’ll be open for business on Christmas Eve & New Year’s Eve from 9 AM – 12 PM)
• Nearest MRT station: Ubi MRT

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Woodlands 11 Building

Address: +Serv @ Woodlands, 11 Woodlands Close, #06-23/24, Woodlands 11, Singapore 737853

• Contact Number: +65 62953998
• Email: [email protected]
• Opening Hours: Mon-Fri: 9 AM – 5 PM (This Singtel service center remains Open on Christmas Eve & New Year’s Eve from 9 AM – 12 PM but will be closed on every Saturday, Sunday, Public Holidays & Chinese New Year Eve)
• Nearest MRT station: Admiralty MRT

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NEX Mall

Address: Singtel Exclusive Retailer NEX Mall, 23, #04-35 Serangoon Central, NEX, Singapore 556083

• Contact Number: +65 6838 3388
• Opening Hours: Mon-Fri: 12 PM – 8 PM, Sat-Sun: 12 PM – 6 PM (This Singtel service center remains Open on Chinese New Year Eve from 12 AM – 2 PM but remains closed on 1^st & 2^nd day of Chinese new year)
• Nearest MRT Station: Serangoon MRT

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One Raffles Place

Address: Singtel Exclusive Retailer, 1 Raffles Place #02-23, One Raffles Place, Singapore 048616

• Contact Number: +65 6838 3388
• Opening Hours: Mon-Fri: 10 PM – 7 PM, Sat-Sun: Closed (This Singtel service center remains Open on Chinese New Year Eve from 11 AM – 1 PM but remains closed on 1^st & 2^nd day of Chinese new year)
• Nearest MRT Station: Raffles Place MRT

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Changi City Point

Address: Singtel Exclusive Retailer, 5 Changi Business Park Central 1, #02-27, Changi City Point, Singapore 486038

• Contact Number: +65 6636 1819, +65 6636 1821
• Opening Hours: Mon-Sun: 11 AM – 9 PM (This Singtel service center remains Open on Chinese New Year Eve from 11 AM – 2 PM but remains closed on 1^st & 2^nd day of Chinese new year)
• Nearest MRT Station: EXPO MRT

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Singtel Shop Locations

Where can I replace my Singtel SIM card? To replace your Singtel SIM Card visit the following shop locations near you. Singtel TV Remote Controls replacements can also be made at any of the following Singtel Shop.

Causeway Point
1 Woodlands Square, #03-03/04/05 Causeway Point
Singapore 738099
Mon-Sun: 11 AM – 9 PM
Woodlands MRT

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Self Service Kiosk Locations:

Customers can also get instant SIM card replacements from any of the following Singtel Self-Serve Kiosk conveniently located at multiple locations in Singapore. The other 7 Singtel Self-serve Kiosk locations is same as the Singtel Shop locations listed above. Note that you can use mobile remittance service for instant fund transfers at some of the following locations.

Lucky Plaza
304 Orchard Road, #01-11 Lucky Plaza
Singapore 238863
Mon-Sun: 9 AM – 8 PM
Orchard MRT